This Privacy Policy explains how Cigars Valet LLC (“we,” operating Cigars Valet) collects, uses, shares, and protects your personal information when you use our website and delivery service. By using the site, you agree to this Policy.
1. Information we collect
- Contact & delivery information — your name, email address, phone number, and delivery address, which you provide at checkout.
- Age-verification record — your acknowledgement that you are of legal age, captured with a timestamp and your IP address, as required for tobacco sales.
- Order information — the items, amounts, delivery status, and history of your orders.
- Payment information — card payments are processed by our payment provider (Stripe). We do not receive or store your full card number; we retain only a payment reference needed to manage the charge and any refund.
- Technical information — limited data such as IP address and basic device/log information used to operate the site securely.
2. How we use your information
- to process, fulfil, and deliver your orders;
- to verify legal age and comply with tobacco and other applicable laws;
- to send transactional messages — order confirmations, delivery tracking, and receipts;
- to provide customer support and process refunds;
- to detect, prevent, and address fraud, security, or technical issues; and
- to meet legal, tax, and regulatory obligations.
3. How we share your information
We do not sell your personal information. We share it only with service providers who perform functions on our behalf, and only as needed:
- Stripe — payment processing and tax calculation;
- Uber Direct — courier dispatch and delivery (receives the recipient name, phone, and delivery address);
- SendGrid (email) and Twilio (SMS) — order and delivery notifications;
- Cloudflare and DigitalOcean — hosting, storage, and content delivery.
We may also disclose information when required by law, to enforce our Terms, or to protect the rights, safety, and property of our customers, the public, or us.
4. How we protect your information
- all traffic to and from the site is encrypted in transit (HTTPS);
- sensitive personal information (contact details and street address) is encrypted at rest;
- full card data never touches our servers — it is handled directly by our payment provider;
- access to customer data is restricted to authorized staff and protected by authentication.
No method of transmission or storage is perfectly secure, but we work to protect your data using industry-standard safeguards.
5. Data retention
We retain personal information for as long as needed to provide the service and to meet legal, tax, accounting, and regulatory requirements (including age-verification and tobacco-sale records), after which it is deleted or anonymized.
6. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To make a request, contact us at [email protected]. We will respond as required by applicable law. We will not discriminate against you for exercising these rights. Some information may be retained where the law requires it (for example, tobacco-sale and age-verification records).
7. Cookies
We use only essential cookies and similar technologies needed to operate the site — for example, to keep your cart and session working. We do not use them to sell your information.
8. Children
Our site and products are intended only for adults of legal age. They are not directed to anyone under 21 years of age (or the minimum legal age for tobacco purchase in your jurisdiction, if higher), and we do not knowingly collect information from minors. If you believe a minor has provided us information, contact us and we will delete it.
9. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted here with a new effective date.
10. Contact
Questions or privacy requests? Contact us at [email protected] or [BUSINESS PHONE],2115 Hollywood Boulevard, Unit 209, Hollywood, FL 33020.